Privacy Policy

Updated 21 April 2018


This policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users (visitors to the website), the website and website owners (Graham Smith Gas Services). Furthermore, the way we process, stores and protect users data and information will also be detailed within this policy.

The website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.

Use of cookies

What are cookies?

Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

What do we use cookies for?

We may use cookies to remember personal settings you have chosen at our website. In no other context do we use cookies to collect information that identifies you personally. Most of the cookies we set are automatically deleted from your computer when you leave our website or shortly afterwards. We use anonymous session cookies (short-term cookies that disappear when you close your browser) to help you navigate the website and make the most of the features.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

Should users wish to deny the use and saving of cookies from this website onto their computer’s hard drive, they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors.

Personal information

Whilst using our website or services you may be required to provide personal information (name, address, email, boiler details, etc.). We will use this information to provide our service to you. We will ensure that all personal information supplied is held securely in accordance with the General Data Protection Regulation (EU) 2016/679, as adopted into law of the United Kingdom in the Data Protection Act 2018. Further, by providing telephone and email details, you consent to Graham Smith Gas Services contacting you using that method. You have the right at any time to request a copy of the personal information we hold on you. Should you wish to receive a copy of this, or would like to be removed from our database, please contact us at

Data we may hold, why we hold it and what we do with it

Website forms

Graham Smith Gas Services will not sell or rent your personally identifiable information, gathered as a result of filling out forms on the site (contact or request a service), to anyone.

We may collect the following information:


A customer/client is someone we have previously, are currently or may in the future be doing business with.

We may hold the following information:

  • First name, last name and email address,
  • Home Address,
  • Boiler details,
  • Service History
  • Contract information
  • Invoice details *


We will use your information as part of the contract to undertake agreed work on your behalf. You will be asked to sign the contract and hence will be fully aware of the information we hol

What we do:

We will use the information to provide our contracted services for you, raising invoices and to keep in touch with you – we deem these legitimate reasons to hold your information and by contracting with us you agree to us holding these details. We do not share your data with any third party unless specifically detailed in your contract.


You can request access to see the information we hold on you and you can ask us to correct it.


We are required to retain accounting information for at least 6 years to satisfy HMRC requirements. You can ask us to remove your information by emailing and we will confirm your removal by email reply and retain your email and confirmation as a record of deletion.

Privacy Policy Review

Please note, we are routinely reviewing how we process and protect data. Therefore, changes to our policy may occur at any time. We will endeavour to publicise any changes and make you aware. This process will be reviewed at least quarterly and when there is a change to the process/procedures.